Password not working

[anna1362]

My laptop won't let me sign in. I'm on an HP Notebook running windows 7 Any help would be appreciated. Anna

[Corrine]

Hi, Anna. 

First thing to make sure of is that you don't have the caps lock on.  I've run into that myself in the past.  Also, is there any chance you created a password recovery disk?

[anna1362]

I thought of that too, caps lock is not on, I don't remember if Larry sent a recovery disk. I pulled the battery, to do a hard reset but when I turned the computer back on it came up to the same page wanting my password. I have to dig around in some boxes to see. I also email HP, but they stated they would not help me bypass my password, it was against their policy.

[Corrine]

If you don't have the password recovery disk, Sue might have it.  Since you had mentioned to me when you were having a problem posting that you hadn't used it for a while, are you sure you hadn't change the password?