Computer froze up.

[ron350]

 This is my windows 10 computer Dell 7010 Optiplex.

  Every thing was working ok and when I attempted to close Notepad everything appeared to freeze up. Turned the power off waited several min and turned the power back on. After power up the original round plug keyboard and mouse no longer worked.

  Turned the power off again and mouse and keyboard still did not work so i had to plug in usb mouse and keyboard. Then i cleared the temp files in Edge and restarted.
 
  OK now the round plug mouse and keyboard works so it sounds like I picked up some garbage. What should I do to give the computer a good cleaning and a backup point?
Thanks Ron

[DR M]

Hi, Ron.

If you would like us to make a check on your computer, you can download the tool we use and provide some logs.

Download Farbar Recovery Scan Tool and save it to your desktop. --> IMPORTANT

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

If your antivirus software detects the tool as malicious, it's safe to allow FRST to run. It is a false-positive detection.

If English is not your primary language, right click on FRST.exe/FRST64.exe and rename to FRSTEnglish.exe/FRST64English.exe

• Double-click the FRST icon to run the tool. When the tool opens click Yes to disclaimer.
  
• Press Scan button and wait for a while.
  
• The scanner will produced two logs on your Desktop: FRST.txt and Addition.txt.
  
• Please attach the content of these two logs in your next reply.

[ron350]

 Dr M thanks for the help.
   When I click on your link for Farbar Recovery Scan Tool it takes me to a page that says.
  "Hmmm... cant reach this page".

[ron350]

OK attempted to download from bleeping computer but i cannot open it.
It is sitting in downloads i don't know how to send it to my desktop.

 Do i need to turn Malwarebytes off?

[DR M]

Hi, Ron!

Strange the link doesn't work. I used it a couple of hours ago, while assisting another user.

No, no need to turn Malwarebytes off.

To take FRST on to the Desktop, just drag it and place it on to the Desktop. Or, copy it from your Downloads folder and paste it on to the Desktop.

[ron350]

Is this what you need to look at?

 Additional scan result of Farbar Recovery Scan Tool (x64) Version: 17-04-2017 01
Ran by Ron (20-04-2024 12:19:18)
Running from C:\Users\Ron\Downloads
Windows 10 Pro Version 2009 (X64) (2022-02-15 23:02:48)
Boot Mode: Normal
==========================================================


==================== Accounts: =============================

Administrator (S-1-5-21-1533190171-1017924844-2528464932-500 - Administrator - Disabled)
DefaultAccount (S-1-5-21-1533190171-1017924844-2528464932-503 - Limited - Disabled)
Guest (S-1-5-21-1533190171-1017924844-2528464932-501 - Limited - Disabled)
Ron (S-1-5-21-1533190171-1017924844-2528464932-1001 - Administrator - Enabled) => C:\Users\Ron
WDAGUtilityAccount (S-1-5-21-1533190171-1017924844-2528464932-504 - Limited - Disabled)

==================== Security Center ========================

(If an entry is included in the fixlist, it will be removed.)

AV: Malwarebytes (Enabled - Up to date) {0D452135-A081-B000-D6B6-132E52638543}
AV: Windows Defender (Disabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
AS: Windows Defender (Disabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

==================== Installed Programs ======================

(Only the adware programs with "Hidden" flag could be added to the fixlist to unhide them. The adware programs should be uninstalled manually.)

Malwarebytes version 4.6.12.323 (HKLM\...\{35065F43-4BB2-439A-BFF7-0F1014F2E0CD}_is1) (Version: 4.6.12.323 - Malwarebytes)
Microsoft Edge (HKLM-x32\...\Microsoft Edge) (Version: 124.0.2478.51 - Microsoft Corporation)
Microsoft Edge Update (HKLM-x32\...\Microsoft Edge Update) (Version: 1.3.185.29 - )
Microsoft Edge WebView2 Runtime (HKLM-x32\...\Microsoft EdgeWebView) (Version: 123.0.2420.97 - Microsoft Corporation)
Microsoft OneDrive (HKU\S-1-5-21-1533190171-1017924844-2528464932-1001\...\OneDriveSetup.exe) (Version: 24.070.0407.0003 - Microsoft Corporation)
Microsoft Update Health Tools (HKLM\...\{1FC1A6C2-576E-489A-9B4A-92D21F542136}) (Version: 3.74.0.0 - Microsoft Corporation)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6111 - Realtek Semiconductor Corp.)
Update for Windows 10 for x64-based Systems (KB4480730) (HKLM\...\{0746492E-47B6-4251-940C-44462DFD74BB}) (Version: 2.55.0.0 - Microsoft Corporation)
Update for Windows 10 for x64-based Systems (KB5001716) (HKLM\...\{B9A7A138-BFD5-4C73-A269-F78CCA28150E}) (Version: 8.94.0.0 - Microsoft Corporation)
UpdateAssistant (Version: 1.25.0.0 - Microsoft Corporation) Hidden
Windows 10 Update Assistant (HKLM-x32\...\{D5C69738-B486-402E-85AC-2456D98A64E4}) (Version: 1.4.9200.23214 - Microsoft Corporation)
Windows PC Health Check (HKLM\...\{6798C408-2636-448C-8AC6-F4E341102D27}) (Version: 3.6.2204.08001 - Microsoft Corporation)

==================== Custom CLSID (Whitelisted): ==========================

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)

CustomCLSID: HKU\S-1-5-21-1533190171-1017924844-2528464932-1001_Classes\CLSID\{4410DC33-BC7C-496B-AA84-4AEA3EEE75F7}\InprocServer32 -> C:\Users\Ron\AppData\Local\Microsoft\OneDrive\24.070.0407.0003\FileCoAuthLib64.dll (Microsoft Corporation)
CustomCLSID: HKU\S-1-5-21-1533190171-1017924844-2528464932-1001_Classes\CLSID\{820D63D5-8CFF-46DE-86AF-4997DEDD6DB5}\localserver32 -> C:\WINDOWS\system32\igfxEM.exe (Intel Corporation)

==================== Scheduled Tasks (Whitelisted) =============

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)

Task: {008539BF-83F9-4483-9E0A-EEEE6EAC0A08} - System32\Tasks\Microsoft\Windows\Shell\UpdateUserPictureTask
Task: {077333D6-06BA-4EA4-BDF4-1CD1439558F2} - System32\Tasks\Microsoft\Windows\BrokerInfrastructure\BgTaskRegistrationMaintenanceTask
Task: {0852846A-2BA6-4C61-AC18-50BD9DD651BA} - System32\Tasks\Microsoft\Windows\Flighting\FeatureConfig\UsageDataFlushing
Task: {0CBABB27-6DFC-4155-BAE7-AE919B92FEF2} - System32\Tasks\Microsoft\Windows\DirectX\DXGIAdapterCache => C:\WINDOWS\system32\dxgiadaptercache.exe [2023-11-15] (Microsoft Corporation)
Task: {0CEC0B91-4AE9-4E8A-ACB2-3B4C811F442C} - System32\Tasks\Microsoft\Windows\WaaSMedic\PerformRemediation
Task: {0E2DCCB3-7B11-40CF-B973-90F22732E317} - System32\Tasks\Microsoft\Windows\EDP\EDP Inaccessible Credentials Task
Task: {12DF3F8A-9612-48CA-AE38-2818FA70CA73} - System32\Tasks\Microsoft\Windows\HelloFace\FODCleanupTask => C:\WINDOWS\System32\WinBioPlugIns\FaceFodUninstaller.exe [2023-11-15] ()
Task: {304D2127-E6ED-4C82-B9B3-63B3B54A4D66} - System32\Tasks\Microsoft\Windows\Data Integrity Scan\Data Integrity Check And Scan
Task: {34ADEFE8-89DB-43BC-8C0B-14BB34D69F6D} - System32\Tasks\Microsoft\Windows\BitLocker\BitLocker Encrypt All Drives
Task: {35525E8D-FD60-47BF-8D11-FA4F778C57C3} - System32\Tasks\Microsoft\Windows\Printing\EduPrintProv => C:\WINDOWS\system32\eduprintprov.exe [2019-12-07] (Microsoft Corporation)
Task: {3ACA5FB6-47C8-46BF-9F9D-517311D0A566} - System32\Tasks\Microsoft\Windows\AppListBackup\Backup
Task: {3B105A37-A1EC-4A6D-B252-37A7C8C91646} - System32\Tasks\Microsoft\Windows\PI\SecureBootEncodeUEFI => C:\WINDOWS\system32\SecureBootEncodeUEFI.exe [2024-04-09] (Microsoft Corporation)
Task: {3FC4BE91-4A96-48F5-8858-1628CB88EFB5} - System32\Tasks\Microsoft\Windows\Chkdsk\SyspartRepair => C:\WINDOWS\system32\bcdboot.exe [2024-04-09] (Microsoft Corporation)
Task: {429D7D8F-BE6A-4730-9045-CA42C1A0A330} - System32\Tasks\Microsoft\Windows\AppxDeploymentClient\UCPD velocity => C:\WINDOWS\system32\UCPDMgr.exe [2024-03-13] (Microsoft Corporation)
Task: {4366F565-9CCA-4095-8743-34D251EC3B39} - System32\Tasks\Microsoft\Windows\UpdateAssistant\UpdateAssistantAllUsersRun => C:\WINDOWS\UpdateAssistant\UpdateAssistant.exe [2020-11-10] (Microsoft Corporation)
Task: {44AF7ADA-1C0D-43B1-A063-9E7581F7730B} - System32\Tasks\Microsoft\Windows\InstallService\SmartRetry
Task: {4A0DEFDA-A2B8-4736-88E1-A578E00D9704} - System32\Tasks\Microsoft\Windows\Input\PenSyncDataAvailable
Task: {4BCE6391-0B05-40B4-B642-910B37FB1CE6} - System32\Tasks\Microsoft\Windows\PushToInstall\Registration => Sc.exe start pushtoinstall registration
Task: {4F2030CE-BA8E-4122-B9A8-29AA5858973E} - System32\Tasks\Microsoft\Windows\Flighting\OneSettings\RefreshCache
Task: {5030B58B-D08B-4FDD-B052-2ECA1FA73A5C} - System32\Tasks\Microsoft\Windows\DeviceDirectoryClient\RegisterDeviceWnsFallback
Task: {55B1C85E-5BEF-4EDB-ADD0-ECEAEF261E7C} - System32\Tasks\Microsoft\Windows\DirectX\DirectXDatabaseUpdater => C:\WINDOWS\system32\directxdatabaseupdater.exe [2023-11-15] (Microsoft Corporation)
Task: {571A0A5E-B60E-4A25-BEFB-ABB3C6BB6B78} - System32\Tasks\Microsoft\Windows\Workplace Join\Device-Sync
Task: {58CCC4DA-C86D-4E3D-8FAF-A7B24D8F3950} - System32\Tasks\Microsoft\Windows\StateRepository\MaintenanceTasks => Rundll32.exe %windir%\system32\Windows.StateRepositoryClient.dll,StateRepositoryDoMaintenanceTasks
Task: {5E351EE7-F0D4-4F41-A05C-907EB1A33CE8} - System32\Tasks\Microsoft\Windows\WlanSvc\CDSSync
Task: {5F2A2E08-82B7-42C0-80B5-C83AEEB31A33} - System32\Tasks\Microsoft\Windows\Management\Autopilot\RemediateHardwareChange
Task: {634C4147-9AE3-4EF8-B9F4-958C3F82EE19} - System32\Tasks\Microsoft\Windows\Application Experience\PcaPatchDbTask => Rundll32.exe %windir%\system32\PcaSvc.dll,PcaPatchSdbTask
Task: {66A3F618-0C70-4F70-9BBA-735CCDB43A09} - System32\Tasks\Microsoft\Windows\EDP\StorageCardEncryption Task
Task: {75FAB7DC-5F84-4E02-ABAF-E605EB56FA9D} - System32\Tasks\Microsoft\Windows\WindowsUpdate\Refresh Group Policy Cache
Task: {76BF0333-5722-4D65-A4B6-FBC88F8CD929} - System32\Tasks\Microsoft\Windows\Subscription\EnableLicenseAcquisition => C:\WINDOWS\system32\ClipRenew.exe [2023-11-15] (Microsoft Corporation)
Task: {7BF0B098-7560-45C2-8440-C7A5CC39D4F8} - System32\Tasks\Microsoft\Windows\Subscription\LicenseAcquisition => C:\WINDOWS\system32\ClipRenew.exe [2023-11-15] (Microsoft Corporation)
Task: {7C4733D2-81D6-4CA3-B30C-E00B496B9857} - System32\Tasks\Microsoft\Windows\Input\TouchpadSyncDataAvailable
Task: {8397BE6F-9E48-4DEB-BBEE-527DCF5ABF30} - System32\Tasks\Microsoft\Windows\Clip\LicenseImdsIntegration => C:\WINDOWS\system32\fclip.exe [2024-04-09] (Microsoft Corporation)
Task: {846047A8-A966-449C-8571-32766DE1E3C7} - System32\Tasks\MicrosoftEdgeUpdateTaskMachineUA => C:\Program Files (x86)\Microsoft\EdgeUpdate\MicrosoftEdgeUpdate.exe [2022-02-15] (Microsoft Corporation) <==== ATTENTION
Task: {87094343-6C1F-4855-A6B9-305BA74AB761} - System32\Tasks\Microsoft\Windows\BitLocker\BitLocker MDM policy Refresh
Task: {8788D0FE-D241-444E-9196-3C038B69FF1B} - System32\Tasks\MicrosoftEdgeUpdateTaskMachineCore => C:\Program Files (x86)\Microsoft\EdgeUpdate\MicrosoftEdgeUpdate.exe [2022-02-15] (Microsoft Corporation) <==== ATTENTION
Task: {9A9AA0A0-E1AB-4D6D-B31C-FC390A7564D2} - System32\Tasks\Microsoft\Windows\WwanSvc\OobeDiscovery
Task: {9B29B882-A95C-438B-BF91-E7C31B1D82D1} - System32\Tasks\Microsoft\Windows\InstallService\WakeUpAndContinueUpdates
Task: {A071B421-06E2-4F81-9C16-1617F5A0BFE4} - System32\Tasks\Microsoft\Windows\UpdateAssistant\UpdateAssistant => C:\WINDOWS\UpdateAssistant\UpdateAssistant.exe [2020-11-10] (Microsoft Corporation)
Task: {A08D6A77-C926-4E78-9ED0-09836E2769AE} - System32\Tasks\Microsoft\Windows\InstallService\ScanForUpdates
Task: {A1F360BD-19AD-41F7-BAEC-3272B71DBD7D} - System32\Tasks\Microsoft\Windows\CloudRestore\Backup
Task: {A2FADBDF-6855-42F7-BDFC-F0C510EDA9BC} - System32\Tasks\Microsoft\Windows\InstallService\ScanForUpdatesAsUser
Task: {A3B2A4DE-C904-4CAB-9FCC-F54C0B733CDF} - System32\Tasks\Microsoft\Windows\Printing\PrinterCleanupTask
Task: {A499FA48-7057-4AC1-9702-44C6FD924058} - System32\Tasks\Microsoft\Windows\LanguageComponentsInstaller\ReconcileLanguageResources
Task: {A60D9ECB-A6F4-4FE1-9BD7-B049487A67E7} - System32\Tasks\Microsoft\Windows\International\Synchronize Language Settings
Task: {A74EF9D1-6D6B-4566-8E25-782430F970E5} - System32\Tasks\Microsoft\Windows\PushToInstall\LoginCheck => Sc.exe start pushtoinstall login
Task: {AF73DAAA-53AE-4CC8-8671-BE29D886B057} - System32\Tasks\Microsoft\Windows\DeviceDirectoryClient\RegisterDeviceProtectionStateChanged
Task: {AFC65A59-CFA7-4A23-82E6-F31C49035446} - System32\Tasks\Microsoft\Windows\Flighting\FeatureConfig\UsageDataReporting
Task: {C3DBA8E7-0546-4C5A-ABD4-1091FA2E7394} - System32\Tasks\Microsoft\Windows\WindowsUpdate\RUXIM\PLUGScheduler => C:\Program Files\RUXIM\PLUGscheduler.exe [2024-02-27] (Microsoft Corporation)
Task: {C5D47392-881C-422A-9BF8-E4916B55CD22} - System32\Tasks\Microsoft\Windows\USB\Usb-Notifications
Task: {CAB76809-EDC0-40D2-A888-AD9BEDF4E88A} - System32\Tasks\Microsoft\Windows\UNP\RunUpdateNotificationMgr => C:\WINDOWS\System32\UNP\UpdateNotificationMgr.exe [2023-11-15] (Microsoft Corporation)
Task: {CADF1293-5495-426F-8E37-A30F69274AF4} - System32\Tasks\Microsoft\Windows\Input\LocalUserSyncDataAvailable
Task: {CCF0F0B7-E1EB-480C-9AA5-5B9EE8841C9E} - System32\Tasks\Microsoft\Windows\Shell\ThemesSyncedImageDownload
Task: {CDE6FD4E-6639-46DD-BA88-8F82F69885C0} - System32\Tasks\Microsoft\Windows\Speech\HeadsetButtonPress => C:\WINDOWS\system32\speech_onecore\common\SpeechRuntime.exe [2023-11-15] (Microsoft Corporation)
Task: {D55565F0-299B-45FA-9F35-029520D3BB17} - System32\Tasks\Microsoft\Windows\UpdateAssistant\UpdateAssistantWakeupRun => C:\WINDOWS\UpdateAssistant\UpdateAssistant.exe [2020-11-10] (Microsoft Corporation)
Task: {DA42085F-11E4-4EE1-A363-1898204812F5} - System32\Tasks\Microsoft\Windows\Input\MouseSyncDataAvailable
Task: {DA894A8E-3ADA-4FF0-A49C-84C21845A4C0} - System32\Tasks\Microsoft\Windows\Diagnosis\RecommendedTroubleshootingScanner
Task: {E61CF834-7ED9-4A64-ADDE-3BF61246ECDE} - System32\Tasks\Microsoft\Windows\CUAssistant\CULauncher => %ProgramFiles%\CUAssistant\culauncher.exe
Task: {E7FE19C8-6ACD-4C28-A527-4999C9E71FF6} - System32\Tasks\Microsoft\Windows\ConsentUX\UnifiedConsent\UnifiedConsentSyncTask
Task: {EB5BA36F-DD3F-409F-9960-F6AD54F76DC0} - System32\Tasks\Microsoft\Windows\Management\Autopilot\DetectHardwareChange
Task: {EC3EFE4E-A2E4-4C66-975C-CA2EFD0D42CD} - System32\Tasks\Microsoft\Windows\InstallService\WakeUpAndScanForUpdates
Task: {F097952A-6698-4975-AFDC-F5F72A1DDABB} - System32\Tasks\Microsoft\Windows\AppListBackup\BackupNonMaintenance
Task: {F4A58A9D-B435-4083-B508-7EDEC6F4C75E} - System32\Tasks\Microsoft\Windows\Flighting\FeatureConfig\ReconcileFeatures
Task: {F6C5091B-F009-44D4-B4F0-AA09924C3851} - System32\Tasks\Microsoft\Windows\UpdateAssistant\UpdateAssistantCalendarRun => C:\WINDOWS\UpdateAssistant\UpdateAssistant.exe [2020-11-10] (Microsoft Corporation)
Task: {F8FEDA28-6261-4385-844A-684E6C988577} - System32\Tasks\Microsoft\Windows\ExploitGuard\ExploitGuard MDM policy Refresh

(If an entry is included in the fixlist, the task (.job) file will be moved. The file which is running by the task will not be moved.)


==================== Shortcuts =============================

(The entries could be listed to be restored or removed.)

[DR M]

Well, something like that. :)

First, you ran a very old version of FRST tool: 17-04-2017 01!

Second, you posted a part of one of the 2 logs.

Let's take it from the very beginning.

This is the link from where you are going to download the latest version of FRST:
https://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/

Download it, save it on the Desktop, and then carefully follow the instructions in my previous post.

[ron350]

 No mater what i do it goes to the Downloads list and will not open when o click on it.
 Strange thing is it has the internet explorer symbal in front of it.
 

 Thanks for trying to help me but i am to retarted to do this.

[DR M]

Which browser are you using?

[DR M]

Something I just noticed:

Windows 10 Pro Version 2009 (X64) (2022-02-15 23:02:48)

Your computer is running with an out of date operating system. I recommend you to upgrade the system and then check anything else.

[ron350]

 I don't have the money to buy a new computer.

 Thanks for the help.

[ron350]

  All this started last week when MS updated this old win 10 computer. Everything slowed down and things started working strange.
 So it looks like MS sabotaged this old computer to force me to buy a new one.

[Dude111]

Hmmm is there a way to roll back the update and then dont re-dwwnload it??

I have read alot of people having problems after updates and then they uninstall the update or do a system restore (To before the update) and its ok again.........

Just something to think of....... I hope you can get it working good again!!

[DR M]

All this started last week when MS updated this old win 10 computer. Everything slowed down and things started working strange.
 So it looks like MS sabotaged this old computer to force me to buy a new one.

Ron, you don't have to buy a new computer! Just upgrade this one. For some reason, the computer didn't receive the updates it should receive. Running an out of date system is a security risk, that's why it's important to upgrade now. Plus, there is a possibility the issues you experienced recently are related to this.

This is what you have to do:

• Go to this Microsoft page and under the title Create Windows 10 installation media press on Download tool now.
  
• Save the tool on your Desktop and double click to run it.
  
• On the License terms page, if you accept the license terms, select Accept.
  
• On the What do you want to do page, select Create installation media (USB....) and then select Next.
  
• Choose the ISO file option. Once the download is complete, right click the ISO and select the option Mount.
  
• Open the Windows File Explorer and open mounted ISO, and run the setup.exe file.
  
• Follow the instructions and click on the option Change what to keep.
  
• Select the option Keep personal files and apps and click next.
  
• Windows Setup will now start the in-place upgrade installation to repair Windows.

If you need any help during the steps above, feel free to ask.

Hmmm is there a way to roll back the update and then dont re-dwwnload it??
I have read alot of people having problems after updates and then they uninstall the update or do a system restore (To before the update) and its ok again.........

This is not something I recommend now.

[ron350]

 DR M those instructions say they will update my computer to version 22H2. Is that not where I am at now?
  4/21/24
  Windows 10 version 22H2 (OS Build 19045,4291)

 When i go into settings, update MS tells me my computer will nit update to win 11.